Senior Customer Success Executive

Job Description

A leading payment gateway company is seeking for a Senior Customer Success Executive

Roles/Responsibilities

• Develop and execute robust account strategy plans for consistent major account planning and relationship management.
• Identify growth and expand relationships through effective lead generation (cross-sell/up-sell) to meet revenue targets
• Proactively communicate with various organizations to identify opportunities and address issues.
• Lead the account team(s) to achieve defined metrics, including backlog growth, annual revenue, and customer satisfaction, while ensuring effective account governance.

Required skills

• Preferably with minimum experience in the following: 10 years of experience in customer-facing roles with corporate giants, 3 years of experience in working with clients from banking, finance, insurance, healthcare, education, or government sectors, and 3 years in a payment-related field with a solid understanding of payment ecosystems.
• Demonstrated ability in account planning, customer experience, and relationship management.
• Familiarity with recurring revenue business models, software license agreements, and account planning in banking, commercial, and/or financial sectors.
• Strong business and negotiation skills.

About our client

Leading payment gateway company