IT Technical Support Specialist

Job Description

Looking for an excellent IT Technical Support Specialist to be a part of one of the largest financial technology companies globally in the industry.

Roles/Responsibilities

• Manage remote desktop support operations
• Use the drive system for customer support.
• Demonstrate knowledge of company products and offerings.
• Monitor escalation processes.
• Participate in special projects and training as required.
• Perform ad-hoc tasks.

Required skills

• 3+ years of experience in software or hardware support services or front line customer support.
• Experience in the dental industry is ideal.
• Experience in the healthcare or medical device industry is an advantage.
• Working knowledge of MS Office, record keeping, routine database operations etc.

Preferred skills

• Has the rights to work in Japan
• Bilingual - Japanese and English

Personal Attributes

• Good communication skills
• Being able to work in team-working environment

About our client
One of the largest global financial technology companies in the industry, with its exceptional dominance in the APAC region market.

Morgan McKinley Asia Pac is acting as an Employment Business in relation to this vacancy.