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IT Service Management Professional

Job Seekers Japan IT Consumer

Job Description

Provide ITSM (IT Service Management) & end-user services together with a small team to company's Japan operation in international environment.


  • Taking into account the needs of the local users, deliver continuous and smooth IT Services along global standards
  • Set up a framework or SLA to streamline IT-related activities as well as the daily interactions of the support team with users
  • Manage outside vendors who are providing key services to the users and monitor their performance
  • Work closely with other global teams to identify best practices
  • Work on implementation and improvement of the following areas:
  • IT Asset Management
  • Incident & problem Management
  • Release Management
  • Lead local & global projects related to ITSM
  • Lead IT Administrators and assist them when needed with all-round administration tasks

Required skills

  • 5+ years of experience in ITSM, Helpdesk Management, IT Management or similar roles
  • 1+ year of people management or team lead experience
  • Extensive experience within a Windows environment
  • Strong understanding of ITIL principles (certification preferred)
  • Experience setting up and maintaining KPIs as well as SLAs
  • Strong command (business level and above) of both English and Japanese, both written and spoken

*Please note that you must be allowed to work in Japan at the time of application, as new visas cannot be sponsored at this time."

Preferred skills

  • Great communication skills, can get people on board for their ideas
  • Understanding of key ERP and business side applications
  • Able to thrive under tight project deadlines

Personal Attributes

  • Enjoys working with people from different backgrounds
  • Interested in continuous learning; always looking to improve on existing skills

About our client
Our client is a major international FMCG company, with a focus on personal care products. They have a big operation in Japan, and a sizeable IT team here. The team is very diverse, with people from all over the world. You will speak English and Japanese on a daily basis, and work on solving all kinds of problems together with your core team.

Morgan McKinley Asia Pac is acting as an Employment Agency in relation to this vacancy.


Consultant Details

Consultant Details

Mieke Aarsman
Mieke Aarsman
  • Manager | IT Recruitment
  • 813 4550 6487