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Customer Support Team Manager

Job Seekers Japan Fintech Fintech

Job Description

Manage a team of experienced Customer Support professionals for financial solutions

Roles/Responsibilities

  • Team management of Client Support members on a wide range of financial solutions in areas such as Investment Management.
  • Maintain, develop and review key performance metrics.
  • Assist and coach the team in order to provide positive client experience and liaise with other teams for product improvement suggestions.
  • Delivery of key projects for the improvement of CX.
  • Recruitment and screening of new talent.

Required skills

  • Strong understanding of financial services industry and/or financial solutions, data and analytics.
  • 3-5 years' experience successful management of customer service team.
  • Strong understanding of Customer Service practices and performance improvement strategy.

About our client
Global financial solutions company with a wide range of specialist areas

Morgan McKinley Asia Pac is acting as an Employment Agency in relation to this vacancy.

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Consultant Details

Consultant Details

Robin Nguyen
Robin Nguyen
  • Consultant | Banking & Fintech Recruitment
  • rnguyen@morganmckinley.com