CRM Project Manager

Job Description

An exciting opportunity for an experienced CRM Project Manager to join a Global Technology Giant

Roles/Responsibilities

• Lead and manage end-to-end CRM projects, including planning, implementation, and post-implementation support.
• Collaborate with cross-functional teams to define CRM strategies and goals aligned with business objectives.
• Oversee the development and optimization of CRM systems, processes, and workflows.
• Analyze customer data to identify trends, insights, and opportunities for personalized customer experiences.
• Ensure effective stakeholder management, including communication, training, and change management.
• Monitor project timelines, budgets, and resources to ensure successful project delivery.
• Continuously evaluate CRM performance metrics and make recommendations for improvement.

Required skills

• Proven experience as a CRM Project Manager or similar role.
• In-depth knowledge of CRM principles, strategies, and best practices.
• Strong understanding of CRM platforms and technologies, such as Salesforce, Microsoft Dynamics, or HubSpot.
• Excellent project management skills, including planning, budgeting, and resource allocation.
• Proficient in data analysis and customer segmentation techniques.
• Effective communication and leadership abilities to drive collaboration and engagement.

About our client
Global Leading Technology Giant