Client Specialist

Job Description

Lead the Customer Success experience of a fastly growing international Fintech company in Tokyo !

Roles/Responsibilities

• Providing technical support and setup for fraud, chargeback and payment gateway functions.
• Troubleshooting customer connections to our systems
• Configure our service / user interface based on clients specifications.
• Work closely with customers and experts to assess and identify emerging technologies and fraud trends, and adopt new methodologies and functionality as needed.
• Build strong relationships with clients to ensure quality service and exceed client expectations.
• Serves as a liaison between external clients and internal departments including account management, operations, and development teams.

Required skills

• Customer Support. Excellent written and verbal communication skills. Energic and "can do" attitude.

Preferred skills

• Troubleshooting experience or Technical support. Experience with Fintech before. Experience working for SaaS Solutions.

About our client

Leading Fintech company from the U.S. with a great worldwide reputation. Dedicated to increasing the safeness of the internet and online payments.