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    Project Manager Tokyo - Tech Platform, Japanese Required

    TokyoContractCompetitive
    Back to job search
    2 weeks ago
    JN -042025-1980587

    Project Manager Tokyo - Tech Platform, Japanese Required

    Tokyo Contract Competitive English: Intermediate/Business Japanese: Fluent

    Project Manager Tokyo - Tech Platform, Japanese Required

    About the job

    Join a globally recognized tech firm in Tokyo as a Project Manager supporting the onboarding and success of clients using a cutting-edge ecosystem platform. In this client-facing role, you'll bridge technology and service by managing onboarding projects, supporting platform operations, and collaborating with product and engineering teams to drive engagement and satisfaction.

    Key Responsibilities

    • Define business requirements and translate client needs into actionable plans
    • Manage and execute client onboarding activities with precision and clear timelines
    • Respond to client inquiries while ensuring Service Level Objectives (SLO) are met
    • Troubleshoot issues by working closely with Development and QA teams
    • Standardize support processes and improve client service efficiency
    • Maintain and enhance client documentation and knowledge bases
    • Serve as a key liaison between clients and internal tech/product teams

    Required Skills and Qualifications

    Experience:
    • Bachelor's degree in Computer Science, Engineering, or related field
    • 2+ years of experience in project or product management within the tech industry
    • Hands-on experience with client-facing operations like onboarding, support, and troubleshooting
    • Ability to grasp technical platform specifications and communicate them clearly
    Soft Skills:
    • Excellent organizational and project coordination skills
    • Strong communication and stakeholder management
    • Detail-oriented, with a problem-solving mindset and client-first approach

    Language Requirements

    • Japanese: Fluent
    • English: Business level

    Preferred Skills & Qualifications

    • Familiarity with Jira, Confluence, Zendesk, and CRM tools such as Salesforce or HubSpot
    • Interest in learning new technologies, platforms, and industry standards

    About the Company

    This well-known tech company is headquartered in Japan and builds a range of web-based products developed entirely in-house. With a culture focused on innovation, ownership, and cross-functional collaboration, they provide scalable digital platforms that support global clients across multiple sectors.

    Why You'll Love Working Here

    • Work at the intersection of technology and customer success
    • Engage in impactful projects that improve real-world user experience
    • Collaborate with globally diverse, high-performing teams
    • Gain exposure to a fast-growing product ecosystem
    • Convenient Tokyo office location with a hybrid working environment

    Don't Miss Out - Apply Now!

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