Lead a transformation in Japan's home delivery network with one of the world's most innovative e-commerce companies. As a Program Manager, you will design and oversee operations that integrate local delivery partners and advanced logistics technology. This is a unique opportunity to improve customer experience, drive sustainability, and shape the future of last-mile delivery in Japan.
Key Responsibilities
・Build and maintain strong relationships with new delivery partners
・Support partners in meeting compliance and delivery quality standards
・Ensure long-term profitability and sustainability of partner operations
・Improve safety, working conditions, and motivation for delivery drivers
・Resolve day-to-day operational challenges across functions
・Enforce standard operating procedures across the partner network
・Lead initiatives that improve the customer delivery experience
Required Skills and Qualifications
Experience:
・3+ years in program or project management
・3+ years driving process improvements and communicating results to senior leadership
・Proven success in stakeholder management across various levels
Education:
・Bachelor's degree
Technical Skills:
・Intermediate Excel skills (pivot tables, lookups, array formulas, etc.)
Soft Skills:
・Strong cross-cultural communication and collaboration skills
Language Requirements
Japanese: Native-level proficiency
English: Fluent (Business level)
Preferred Skills & Qualifications
・Experience managing end-to-end delivery operations
・Excited to work in a diverse team and contribute to an inclusive culture
About the Company
This role is with a leading global e-commerce company, renowned for its innovation in logistics and technology. The company is redefining large-item last-mile delivery by building new networks that combine local partnerships and smart logistics infrastructure.
Why You'll Love Working Here
・Competitive salary and benefits package
・Remote work options and flexible working hours
・Career growth in a high-impact, global tech company
・Collaborative international culture
・Convenient Tokyo location with great facilities including cafeteria access
Don't Miss Out - Apply Now!
