Lead a transformation in Japan's home delivery network with one of the world's most innovative e-commerce companies. As a Program Manager, you will design and oversee operations that integrate local delivery partners and advanced logistics technology. This is a unique opportunity to improve customer experience, drive sustainability, and shape the future of last-mile delivery in Japan.
Key Responsibilities
- Build and maintain strong relationships with new delivery partners
- Support partners in meeting compliance and delivery quality standards
- Ensure long-term profitability and sustainability of partner operations
- Improve safety, working conditions, and motivation for delivery drivers
- Resolve day-to-day operational challenges across functions
- Enforce standard operating procedures across the partner network
- Lead initiatives that improve the customer delivery experience
Required Skills and Qualifications
Experience:
- 3+ years in program or project management
- 3+ years driving process improvements and communicating results to senior leadership
- Proven success in stakeholder management across various levels
Education:
Technical Skills:
- Intermediate Excel skills (pivot tables, lookups, array formulas, etc.)
Soft Skills:
- Strong cross-cultural communication and collaboration skills
Language Requirements
- Japanese: Native-level proficiency
- English: Fluent (Business level)
Preferred Skills & Qualifications
- Experience managing end-to-end delivery operations
- Excited to work in a diverse team and contribute to an inclusive culture
About the Company
This role is with a leading global e-commerce company, renowned for its innovation in logistics and technology. The company is redefining large-item last-mile delivery by building new networks that combine local partnerships and smart logistics infrastructure.
Why You'll Love Working Here
- Competitive salary and benefits package
- Remote work options and flexible working hours
- Career growth in a high-impact, global tech company Collaborative international culture
- Convenient Tokyo location with great facilities including cafeteria access
Don't Miss Out - Apply Now!
