Join a leading multinational consumer goods company in a high-impact Commercial Governance & Sales Operations Control position, helping strengthen operational controls, improve commercial processes and manage fraud risks across an extensive omni-channel sales network.
Based in Tokyo, this permanent opportunity combines commercial governance, operational risk management, internal controls, business process improvement and sales operations within a globally recognised FMCG and consumer products organisation.
You will play a central role in designing and maintaining commercial governance frameworks, standard operating procedures and operational control mechanisms that support consistent, compliant and efficient business operations across multiple sales channels.
A key focus will be improving end-to-end commercial processes across digital platforms, consumer-facing touchpoints and field sales operations. Through detailed process mapping, control assessments and continuous improvement initiatives, you will identify operational weaknesses and implement practical solutions.
You will also lead omni-channel fraud prevention and transaction monitoring initiatives, investigating irregularities, analysing root causes and developing corrective actions to strengthen commercial risk management.
The role offers opportunities to apply data analytics, process automation and emerging artificial intelligence technologies to improve transaction surveillance, identify potential risks and increase operational efficiency.
Working closely with internal control, corporate audit, commercial enablement, business operations and international stakeholders, you will support compliance reviews, operational risk assessments and remediation programmes.
This is a particularly attractive opportunity for an experienced Commercial Operations, Operational Risk, Internal Controls, Business Process Improvement or Governance professional who wants to influence large-scale commercial transformation while working as a senior individual contributor.
The company offers a balanced hybrid working environment, flexible working arrangements and opportunities to build a career in broader business leadership or specialised commercial operations and risk management.
Key Responsibilities
- Design, implement and maintain commercial governance frameworks, operational controls and standard operating procedures across extensive sales and distribution channels.
- Lead end-to-end business process mapping, identifying operational gaps, inefficiencies and opportunities for standardisation.
- Drive continuous process improvement initiatives across digital commerce platforms, consumer interactions and field sales teams.
- Manage omni-channel fraud prevention activities, including transaction monitoring, risk identification and escalation procedures.
- Conduct root-cause investigations into operational incidents, transaction irregularities and potential fraud risks.
- Develop and track corrective actions and control remediation plans to address identified weaknesses and reduce recurring operational issues.
- Apply data analytics, automation technologies and AI-enabled tools to strengthen transaction surveillance and improve risk detection.
- Partner with internal control teams and corporate audit to support compliance reviews, operational risk assessments and audit-related remediation tracking.
- Collaborate with commercial enablement, sales operations, business operations and international teams to strengthen operational integrity and governance consistency.
- Prepare risk reports, process improvement recommendations and stakeholder presentations, communicating findings and influencing operational decisions.
Required Skills and Qualifications
Experience:
- 8+ years of professional experience, including at least 3 years specifically in commercial operations, operational governance or business process improvement.
- Proven experience in business process flow mapping, including analysing end-to-end operational activities and identifying improvement opportunities.
- Demonstrated ability to design, implement or improve internal controls and operational governance frameworks.
- Practical experience with transaction monitoring, fraud prevention or commercial risk control activities.
- Strong background in operational data analysis, using information to identify risks, assess performance and recommend improvements.
- Experience working with cross-functional stakeholders to implement process changes, strengthen controls and support operational improvements.
- Ability to contribute effectively as an individual contributor, taking ownership of governance and control initiatives without requiring formal people-management responsibilities.
- Applicants from any industry background are welcome, provided they have relevant experience in governance, commercial operations or process improvement.
Soft Skills:
- Highly structured and analytical approach to understanding complex business processes and operational risks.
- Strong presentation and communication skills, with the ability to explain findings and recommendations to different stakeholder groups.
- Ability to influence cross-functional teams and drive operational improvements without direct reporting authority.
- Excellent problem-solving and root-cause analysis skills, with a focus on practical, sustainable solutions.
- Proactive, detail-oriented and organised approach to risk management, control implementation and remediation tracking.
- Collaborative mindset and the ability to work effectively with commercial, operational, audit and international stakeholders.
Language Requirements:
- Japanese: Native or fluent proficiency, required for daily communication with local teams and operational stakeholders.
- English: Business to fluent proficiency, required for global stakeholder reporting, presentations and international collaboration.
Preferred Skills & Qualifications
- Previous experience in management consulting, process consulting or business transformation advisory.
- Background in technology-enabled business improvement, particularly within e-commerce, digital consumer platforms or large commercial networks.
- Familiarity with process automation tools used to improve operational efficiency and control effectiveness.
- Experience with digital fraud detection, transaction surveillance or technology-supported risk monitoring solutions.
- Exposure to AI-enabled analytics or emerging technologies used in operational governance and commercial risk management.
- Experience contributing to large-scale commercial transformation, cross-functional process redesign or operational improvement programmes.
About the Company
Our client is a globally recognised consumer goods leader with a significant commercial presence and an extensive network of consumer-facing sales channels.
The organisation is undertaking a major commercial transformation, using technology-led innovation to modernise business processes, strengthen operational controls and improve the customer experience.
Its commercial operations bring together digital platforms, consumer touchpoints, field sales teams and corporate functions, creating opportunities to improve efficiency and governance across a complex business environment.
The company is committed to sustainable, consumer-first solutions, combining commercial effectiveness with responsible business practices and continuous operational improvement.
As digital transactions and omni-channel activities evolve, the organisation is investing in data-driven governance, automation and AI-enabled risk management to support more effective oversight and stronger operational resilience.
This position offers the opportunity to contribute to high-visibility governance and operational control initiatives, collaborate with local and global stakeholders and help shape the next phase of commercial transformation.
Why You'll Love Working Here
- Join a globally recognised FMCG and consumer goods company undergoing significant commercial transformation.
- Take ownership of a high-visibility commercial governance and operational control mandate across an extensive sales network.
- Influence digital process transformation, internal controls and fraud prevention strategies at scale.
- Apply data analytics, automation and emerging AI technologies to practical business risk challenges.
- Work across omni-channel sales, digital consumer platforms and field operations, gaining broad commercial exposure.
- Collaborate with internal control specialists, corporate audit, business operations and international teams.
- Develop valuable expertise in large-scale commercial operations, governance and operational risk management.
- Explore potential career pathways into broader business leadership or deeper specialisation in commercial operations and controls.
- Benefit from a balanced hybrid working arrangement, including remote working options and flexitime.
- Enjoy generous leave policies and a working environment with minimal overtime, supporting a sustainable work-life balance.
Don't Miss Out - Apply Now!
