Join a globally integrated investment bank as a Client Services Operations Specialist, where you'll drive operational improvements, support high-level client initiatives, and enhance service delivery. In this role, you will collaborate across business lines to manage risks, streamline workflows, and maintain strong relationships with regulators, vendors, and stakeholders.
Key Responsibilities
- Respond promptly to daily client inquiries and collaborate with Front Office and IT to identify automation and efficiency solutions
- Maintain and strengthen relationships with regulators, vendors, and internal stakeholders
- Lead initiatives to improve service delivery processes and manage operational change with appropriate risk controls
- Oversee support teams and outsourced processes to ensure effective operational performance
- Support strategic business goals by proactively identifying and mitigating risks
Required Skills and Qualifications
Experience:
- Strong background in middle or back office operations within a global investment bank
- Hands-on experience supporting client-facing functions in regulated financial institutions
Certifications:
- Japan Securities Dealers Association (JSDA) Sales Representative Level 1 and 2
Soft Skills:
- Self-motivated and confident when interacting with senior stakeholders
- Strong communication and interpersonal skills in both Japanese and English
Language Requirements
- Japanese: Fluent
- English: Intermediate to Business level
Preferred Skills & Qualifications
- Desire to learn and enhance operational workflows during periods of industry change
- Ability to handle change and lead continuous improvement projects
- Proficiency in Microsoft Office tools
About the Company
Our client is a leading global investment bank offering services in banking, asset management, and wealth management. With deep market expertise and a globally integrated platform, they deliver strategic financial solutions to institutions and individuals. Known for their professional culture and commitment to innovation, the firm provides long-term career opportunities in a stable, prestigious environment.
Why You'll Love Working Here
- Competitive salary and full benefits
- Global brand recognition and career stability
- Modern office near major Tokyo transport hubs
- Structured internal mobility and career development programs
- Work-life balance with five-day workweek, seasonal holidays, and generous leave
Don't Miss Out - Apply Now!
