Join a leading global e-commerce and digital services provider as a Bilingual Digital Program Manager, leading digital transformation projects that enhance customer engagement through innovative live chat solutions. This role requires strong project management expertise to oversee deployments, consult on digital strategies, and drive customer satisfaction in a fast-paced, technology-driven environment.
Key Responsibilities
- Serve as the primary contact for clients, managing end-to-end live chat solution deployments.
- Lead workshops and consultations to align digital solutions with client requirements.
- Oversee project teams and resources, ensuring timely and successful delivery.
- Analyze solution performance data, identifying opportunities for growth and optimization.
- Maintain project milestones, budgets, and customer satisfaction metrics.
Required Skills and Qualifications
Experience:
- 3-5 years of hands-on experience managing live chat projects.
- Strong understanding of SDLC methodologies and process improvement strategies.
Technical Skills:
- Expertise in technical project management, ensuring smooth execution across multiple teams.
- Ability to multitask and adapt to a fast-paced digital environment.
Soft Skills:
- Excellent communication, coaching, and leadership abilities.
Language Requirements
- English: Fluent.
- Japanese: Fluent.
Preferred Skills & Qualifications
- Experience in consulting or professional services related to digital solutions.
- Familiarity with live chat technologies and analytics-driven decision-making.
About the Company
Our client is a global leader in e-commerce and digital solutions, delivering cutting-edge customer engagement technologies. Their innovative approach to digital transformation creates an exciting, fast-paced work environment, where creativity and strategy drive impactful change.
Why You'll Love Working Here
- Competitive hourly rate (¥5,000-¥6,000).
- Work at a tier-1 global digital services provider.
- Modern office environment, less than 5 minutes from the station.
- Flexible, casual workplace culture with access to a company cafeteria.
- Full benefits package, including paid holidays, social insurance, and commuting allowance.
Don't Miss Out - Apply Now!
