Join an established semiconductor foundry and advanced wafer manufacturing company as a Customer Engineering Manager in Nagoya, Japan. This management-level opportunity combines semiconductor engineering expertise, international customer relationship management and technical project leadership within a specialised manufacturing environment.
You will serve as the primary technical point of contact for domestic and overseas semiconductor customers, managing technical communications, supporting development programmes and coordinating engineering activities with internal manufacturing teams.
The role focuses on semiconductor foundry operations, 300mm wafer fabrication, customer engineering, technical account management and engineering project delivery, offering the opportunity to work closely with global technology clients.
A key responsibility will be providing technical support throughout semiconductor development and prototyping programmes, ensuring that customer requirements are clearly understood and effectively communicated to relevant engineering and production teams.
You will lead assigned customer engineering projects, oversee relationships with established accounts and help ensure that technical requirements, manufacturing activities and delivery expectations remain aligned.
The position also involves managing customer technical enquiries, complaints, silicon returns and corporate social responsibility (CSR) compliance requirements, while coordinating appropriate internal responses and resolutions.
As an engineering manager, you will lead discussions on complex technical issues, escalate critical challenges to the appropriate internal departments and facilitate solution design meetings and technical negotiations.
You will also support business development by introducing the company's semiconductor technology platforms to prospective customers, gathering market intelligence and contributing to customer review meetings.
Alongside customer-facing responsibilities, you will coordinate purchase orders, production schedules and delivery or shipment arrangements, ensuring that engineering commitments are supported by effective operational planning.
This position offers the opportunity to mentor and develop a specialised customer engineering team while managing high-impact international projects in a well-established semiconductor manufacturing business.
It is particularly suited to professionals with experience in semiconductor engineering, foundry customer support, wafer manufacturing, technical account management or engineering project management who are ready to take on a broader leadership role.
Key Responsibilities
- Act as the primary technical point of contact for domestic and international semiconductor foundry customers.
- Manage technical communications with overseas clients, ensuring clear coordination of customer requirements and engineering activities.
- Provide comprehensive technical support during semiconductor development and prototyping programmes.
- Lead assigned customer engineering projects, coordinating technical deliverables, schedules and stakeholder expectations.
- Manage relationships with existing customer accounts, maintaining effective communication and supporting long-term business relationships.
- Respond to technical enquiries, customer complaints, silicon returns and CSR compliance requirements.
- Escalate critical technical challenges to relevant internal departments and coordinate appropriate corrective actions.
- Lead technical solution discussions and design review meetings involving customers and internal engineering stakeholders.
- Conduct technical and commercial negotiations to reach agreements on important customer requirements.
- Promote the company's semiconductor foundry technology platforms to prospective new customer accounts.
- Gather market intelligence and customer feedback to support business planning and technical positioning.
- Prepare and coordinate customer review meetings, including relevant technical information and logistical arrangements.
- Oversee purchase orders, production schedules and shipment or delivery coordination in collaboration with manufacturing and operational teams.
- Mentor and support members of the customer engineering team, contributing to technical development and team effectiveness.
- Strengthen collaboration between customer engineering, manufacturing, technical and commercial functions.
Required Skills and Qualifications
Experience:
- Proven professional working experience in the semiconductor industry.
- Educational background of technical college (KOSEN) graduation or higher.
- Understanding of semiconductor industry operations and technical customer requirements.
- Ability to support technical discussions and coordinate activities involving engineering, manufacturing and customer stakeholders.
- Demonstrated proficiency with Microsoft Excel, PowerPoint and Word for technical documentation, reporting and business communication.
- Ability to manage customer enquiries, engineering priorities and operational responsibilities in a structured manner.
- Capability to coordinate technical project activities and customer requirements within a semiconductor-related business environment.
Soft Skills:
- Proactive and accountable working style, with a strong sense of ownership over assigned responsibilities.
- Positive attitude towards continuous learning and developing expertise in new semiconductor technologies.
- Strong interpersonal and relationship management skills when working with customers and internal stakeholders.
- Effective negotiation skills and the ability to reach agreement on technical and operational matters.
- Ability to build cross-functional consensus among engineering, manufacturing and commercial teams.
- Clear and professional communication style, particularly when handling technical challenges and customer expectations.
- Leadership mindset with the ability to support, guide and mentor engineering colleagues.
Language Requirements:
- English: TOEIC 500 or above, with the ability to manage email correspondence and coordinate business matters with overseas customers.
- Japanese: Fluent proficiency for communication and coordination with domestic customers and internal manufacturing teams.
Preferred Skills & Qualifications
- Practical experience in semiconductor process integration.
- Experience in semiconductor device design or wafer manufacturing.
- Knowledge of 300mm wafer fabrication processes and semiconductor foundry operations.
- Previous experience in sales, technical sales or technical account management, including experience gained outside the semiconductor industry.
- Chinese language proficiency to support cross-border communication and international customer relationships.
- Experience supporting semiconductor development, prototyping or customer engineering programmes.
- Familiarity with managing customer-facing technical projects and relationships with manufacturing stakeholders.
About the Company
Our client is an established pure-play semiconductor foundry specialising in advanced 300mm wafer fabrication technologies.
Backed by an internationally recognised semiconductor group, the company combines specialised manufacturing capabilities with access to an established global semiconductor network.
Its technology portfolio supports a range of applications, including logic semiconductor devices, embedded memory and power management solutions.
The organisation provides manufacturing and engineering capabilities to international semiconductor innovators, helping customers bring advanced semiconductor designs and technologies into production.
Customer engineering plays a central role in connecting semiconductor development requirements with manufacturing execution, ensuring effective communication between external customers and internal technical teams.
The company's specialised foundry environment provides opportunities to work on complex semiconductor engineering challenges, international customer projects and advanced wafer manufacturing programmes.
Joining this organisation offers the chance to contribute to an established semiconductor manufacturing business while developing expertise in technical customer leadership, engineering project management and international stakeholder coordination.
Why You'll Love Working Here
- Join an established semiconductor foundry specialising in advanced 300mm wafer manufacturing.
- Work within a company backed by an internationally recognised semiconductor group.
- Lead high-impact engineering projects involving domestic and overseas semiconductor customers.
- Gain exposure to logic devices, embedded memory and power management semiconductor technologies.
- Take ownership of customer engineering activities, technical communications and project delivery.
- Develop your leadership experience by mentoring and expanding a specialised engineering team.
- Collaborate closely with semiconductor manufacturing, engineering and commercial stakeholders.
- Strengthen your expertise in technical account management, customer negotiations and international project coordination.
- Enjoy an excellent work-life balance with 126 annual holidays.
- Benefit from a standard five-day working week.
- Take advantage of a flexible flextime working system.
- Enjoy extended seasonal holiday periods.
- Receive 23 days of annual paid leave.
- Build a long-term career in Japan's semiconductor manufacturing industry with a permanent employment opportunity in Nagoya.
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