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Technical & Onboarding Support Fintech

Job Seekers Japan IT Fintech

Job Description

Grow the client base by supporting new clients with their onboarding to the solution, and understanding and documenting their needs for additional product features.

Roles/Responsibilities

  • Support the onboarding of new clients from a technical perspective.
  • Lead product improvements by understanding client needs.
  • Drive product adoption by keeping clients engaged and trained on the solution.
  • Create or adjust technical specs documents for the application.

Required skills

  • Experience with system design (3+ years), especially web-based or mobile application
  • Experience in technical support or similar role
  • Strong communication skills in Japanese, including client-facing
  • Business level English

Preferred skills

  • Experience with payments solution, POS systems, credit systems, or similar
  • Project Management experience

Personal Attributes

  • Easily adjusts to new situations, as the company is in start-up phase
  • Enjoys communicating with people from all walks of life, and can pitch to a CEO as well as an engineer

About our client

Young, fast-growing fintech company. Although they are young, they have a stable business and very positive outlook for the next years. Enjoy a new challenge with a lot of flexibility, and a diverse workplace.

Morgan McKinley Asia Pac is acting as an Employment Agency in relation to this vacancy.

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Consultant Details

Consultant Details

Mieke Aarsman
Mieke Aarsman
  • Senior Consultant | IT Recruitment
  • 813 4550 6487
  • maarsman@morganmckinley.com