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IT Service Delivery Manager

Job Seekers Japan IT Other

Job Description

Globally well established company is looking for IT Service Delivery Manager!

Roles/Responsibilities

  • Contribute directly to the strategy, development and quality of IT Service Management and the company's service delivery capability.
  • Own specific IT Services and ensure their effective delivery, management and improvement to meet company and client needs.
  • Create, monitor, and report on a comprehensive set of metrics and KPIs based on the IT service deliverables and the agreements above.
  • Own and lead the execution of the process development and improvement roadmap for multiple ITIL processes to improve alignment and business outcomes.
  • Develop both short and long term service and process goals and maturity levels to be achieved over the specified time period.
  • Partner and collaborate with other teams to deliver a holistic ITSM program with a coordinated set of continuous improvement initiatives.
  • Work within the management structure to provide thought leadership on ITSM and ITIL process development, the current position, roadmap and strategic direction.

Required skills

  • Business level Japanese
  • Minimum of Bachelor's Degree in Computer Science, Information Systems, or equivalent field
  • 10-20 years of related and progressive experience combining IT delivery, solutions implementation, project management, operations management, team leadership.
  • At least 5 years' experience in delivering IT Service Management (ITSM) and process management through a structured approach, in a corporate environment

Personal Attributes

  • Excellent communication skills
  • Service, project and results-orientation, with strong analytical and problem solving skills.
  • High-energy work ethic, ability to establish vision, drive change and deliver results.

About our client

Globally well established company. Very stable businesses. Great career path.

Morgan McKinley Asia Pac is acting as an Employment Agency in relation to this vacancy.

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Consultant Details

Consultant Details

hyelin-so
Hyelin So
  • Associate Consultant | IT Recruitment
  • 81 3 4550 6591
  • hso@morganmckinley.com