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HelpDesk (L1 Support)

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Job Description

HAKEN (Only for Residence of Japan) The selected applicant will work in a global environment supporting the Tokyo office, collaborating with the global team for this American Banking client.


  • Providing hands-on L1 IT helpdesk support on-site at Tokyo office, including physical troubleshooting.
  • Assisting with PC support and setup, ensuring smooth operations.
  • Managing vendors for PC and mobile devices to optimize efficiency.
  • Backoffice support for daily tasks involving MS Office 365 applications.
  • Contributing to the onboarding and offboarding process, maintaining Active Directory, and escalating L2 issues when needed.
  • Playing a role in documentation and keeping track of equipment inventory.

Required skills

  • Basic network knowledge, L1 support, PC kitting, infrastructure support.
  • Experience on both the Application and Infrastructure side will be ideal.
  • 3+ years of experience as a Helpdesk support.

Personal Attributes

  • Business level Japanese
  • Conversational English

About our client

A prestigious financial institution renowned for its global presence and cutting-edge solutions. Recognized for fostering innovation and professional growth, it offers a dynamic environment for top talents to thrive. With a strong commitment to excellence and a diverse team, it consistently sets industry standards, making it an attractive destination for those seeking to contribute to impactful projects on a global scale.


Consultant Details

Consultant Details

Jarick Lee
Jarick Lee