You are visiting this website from:
Find Talent Find a Job

Chief Customer Officer (CCO)

Back to all Jobs
Job Description

Leading E-commerce Company seeking a Chief Customer Officer (CCO) for Change Management (Leadership level hiring)


  • Lead and manage the entire Customer Service Division, developing strategies, setting goals, and optimizing performance.
  • Create an efficient and collaborative organizational structure, ensuring excellent service levels and resolving user inquiries promptly.
  • Enhance team performance through program development, process improvement, and continuous data-driven insights.
  • Collaborate with other divisions and external partners to increase operational efficiency, maintain high-quality service, and implement cost-effective strategies.
  • Make a meaningful impact and be part of a team that values customer feedback and continuously seeks to improve the user experience.

Required skills

  • Extensive knowledge and practical experience in CS operations; preferably with minimum 5 years of experience managing CS at a mid-sized company.
  • Proficient in risk management, handling complaints, and developing Business Continuity Planning.
  • Familiarity with labor-related issues and adept in workforce labor management
  • Track record of successfully managing significant projects and making executive decisions.

About our client

Leading E-commerce Company in Japan


Consultant Details

Consultant Details

Tanjib Hasan
Tanjib Hasan