Business Project Manager

I'm partnering with a high-profile financial services organisation to appoint a hands-on Business Project Manager to drive customer growth, engagement and retention initiatives.

This is not an IT or technology project management role.

It is a business-led delivery role focused on commercial outcomes, pace, accountability and disciplined governance within a regulated environment.

The role:

You will work closely with senior leaders to translate growth strategy into practical, executable initiatives across:

• Customer engagement and retention programs
• Onboarding and lifecycle optimisation
• Sales effectiveness and conversion improvement
• Portfolio performance initiatives
• Cross-functional growth and operating model enhancements

You will lead delivery end-to-end - aligning stakeholders, maintaining governance discipline, managing risks and ensuring initiatives deliver measurable commercial impact.

Key responsibilities:

• Lead complex, business-led initiatives from concept through to execution
• Partner with senior stakeholders to drive alignment, clarity and accountability
• Manage the end-to-end pipeline of initiatives, including prioritisation, dependencies, risks and capacity impacts
• Prepare governance packs, track actions and ensure clear escalation and follow-through
• Oversee non-technology business change, including workforce impacts and transition planning
• Translate operational and financial data into clear recommendations that support decision-making
• Maintain disciplined control across risks, issues and milestones in a regulated financial services environment
• Ensure initiatives deliver sustainable customer and commercial outcomes

As the successful candidate, you will offer:

• Proven experience as a Business Project Manager / Business Delivery Lead
• Strong background in financial services or regulated environments
• Experience delivering customer growth, retention or engagement initiatives
• Confident communicator with executive presence
• Structured, governance-aware and commercially astute
• Able to challenge constructively and drive timely decision-making
• Outcome-focused - you care about measurable impact, not just project artefacts

This is a high-visibility role supporting a core customer growth strategy within a respected financial services brand. You'll enjoy strong executive exposure and the opportunity to combine commercial delivery with disciplined governance leadership, making an immediate and meaningful impact.

If you're a business-first delivery leader who brings commercial drive alongside structured governance - and you're not an IT project manager - this could be an outstanding opportunity to step into a genuinely influential role.

Contact Nick Largent for more information.