You are visiting this website from:
Find Talent Find a Job

ICT Support Officer

Back to all Jobs

Job Summary

  • Parramatta
  • Contract
  • JN -112023-1950421
  • Nov 06, 2023
  • $350 - $450 pd
Job Description

Excellent opportunity for an experienced ICT Support Officer to join an exciting Digital initiative with a NSW Government Department

Morgan McKinley is excited to be partnering with a NSW Government department to recruit an ICT Support Officer! This is a great opportunity to be part of a fast-paced program team, contributing to a large scale digital transformation initiative

As a Level 2 ICT Support Officer, you will play a vital role in the development of an innovative digital workflow platform that provides real-time data.

Key Responsibilities:

  • Resolve user and system issues effectively.
  • Collaborate in crafting reference materials, including knowledge bases and FAQs.
  • Elevate issues when necessary.
  • Exceptional communication and time management abilities are a must.
  • Document and maintain records of processes, procedures, and systems.
  • Guarantee timely escalation of problems that require further attention beyond the initial contact.

Ideal Candidate Skills/Characteristics:

  • Customer service/ICT support experience within government.
  • Experience across Salesforce and Pegasystems is highly desirable.
  • Exceptional problem-solving and analytical capabilities.
  • A proactive attitude towards teamwork, support, and documentation.
  • Strong customer-focused and communication skills, both written and verbal.
  • Process-oriented and analytical thinking

What You Get in Return:

  • Hybrid work model
  • Competitive daily rate

Next Steps:

If this opportunity aligns with your skills and career aspirations, apply now to be part of a transformative journey and help shape the future of ICT customer support.


Consultant Details

Consultant Details

Niamh Hayes
Niamh Hayes