ICT Support Officer

Job Description

Excellent opportunity for an experienced ICT Support Officer to join an exciting Digital initiative with a NSW Government Department

Morgan McKinley is excited to be partnering with a NSW Government department to recruit an ICT Support Officer! This is a great opportunity to be part of a fast-paced program team, contributing to a large scale digital transformation initiative

As a Level 2 ICT Support Officer, you will play a vital role in the development of an innovative digital workflow platform that provides real-time data.

Key Responsibilities:

• Resolve user and system issues effectively.
• Collaborate in crafting reference materials, including knowledge bases and FAQs.
• Elevate issues when necessary.
• Exceptional communication and time management abilities are a must.
• Document and maintain records of processes, procedures, and systems.
• Guarantee timely escalation of problems that require further attention beyond the initial contact.

Ideal Candidate Skills/Characteristics:

• Customer service/ICT support experience within government.
• Experience across Salesforce and Pegasystems is highly desirable.
• Exceptional problem-solving and analytical capabilities.
• A proactive attitude towards teamwork, support, and documentation.
• Strong customer-focused and communication skills, both written and verbal.
• Process-oriented and analytical thinking

What You Get in Return:

• Hybrid work model
• Competitive daily rate

Next Steps:

If this opportunity aligns with your skills and career aspirations, apply now to be part of a transformative journey and help shape the future of ICT customer support.