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Customer Experience Specialist

Job Seekers Australia HR Other

Job Summary

  • Sydney CBD
  • Permanent
  • TAVH123
  • Sep 15, 2021
  • Competitive
Job Description

We have developed a newly created role that will be dedicated to ensuring our contract community receives a best in class experience.

Having enjoyed a huge amount of growth in our contracting business this year, we have developed a newly created role that will be dedicated to ensuring our contract community receives a best in class experience. From the moment a contractor is placed with one of our clients, you will become their main point of contact ensuring that they are supported through the life of their contract. Whilst a large percentage of the role will involve liaising with our contractors via phone or email, the role has a much broader remit. Other key responsibilities will include;

  • Managing and coordinating the administration of all temporary placements and extensions.
  • Liaising with our clients if we require additional information to enable us to process the placement
  • Resolving Contractor queries relating to onboarding issues and subsequent queries through the duration of their assignments.
  • Liaising with the candidate to ensure they return all necessary compliance forms.
  • Helping our candidates navigate our internal systems for contract acceptance and timesheets
  • Preparing weekly and monthly reporting to help grow our contracting business.
  • Helping drive contracting initiatives to add value to our contractor community.

To thrive in this role you will need to love dealing with people and be passionate about delivering exceptional service. Strong interpersonal skills, excellent administration and reporting skills and high attention to detail will also be key to your success.

What can Morgan McKinley offer you?

  • Voted the best recruitment company to work for in Australia in Best Places to Work
  • Go Beyond' annual incentive trips overseas to Bali and Queenstown
  • Monthly/quarterly team nights out, fresh fruit, beer and wine in the fridge
  • 4 extra annual leave days per year
  • Extra leave day on your birthday week
  • Award-winning Corporate Social Responsibility program with 2 annual volunteer days
  • Laptop so you can work flexibly

The Company

We are a professional staffing and talent management company. With global reach, your career opportunities are endless. Boasting 13 years of continual growth under the Founding MD's, we have a passion for improving lives with a core focus on our people.

We pride ourselves on being forward thinking and creating value beyond delivering the best talent to clients and giving candidates access to the best opportunities. This insatiable appetite to "Go beyond" is the reason why we continue to enjoy award-winning levels of success.

To register your interest please hit apply or send your resume to lsmith@morganmckinley.com

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Consultant Details

Consultant Details

vanessa_harding_farrenberg
Vanessa Harding-Farrenberg
  • APAC Regional Managing Director
  • +61 (0)2 8986 3104
  • vharding@morganmckinley.com