Join a global financial technology leader providing high-performance trading infrastructure and front-office solutions to top investment and financial institutions. As a Client Manager, you will act as the key liaison between global clients, product, and technical teams, ensuring exceptional service delivery and smooth software operation. This position is ideal for professionals passionate about both finance and technology, offering a chance to work across international teams in a fast-paced fintech environment.
Key Responsibilities
- Serve as the primary technical contact for clients using trading and connectivity solutions.
- Translate client requirements into technical specifications and product enhancement requests.
- Coordinate software releases, documentation, and configuration management.
- Collaborate with development and QA teams to test, troubleshoot, and enhance system performance.
- Provide tier-2 technical support and manage escalations with global support teams.
Required Skills and Qualifications
Experience:
- Background in electronic or financial trading systems.
- Strong understanding of FIX protocol, REST APIs, and Linux-based environments.
- Proficiency in troubleshooting, scripting (Bash/Python), and configuration management.
Soft Skills:
- Excellent communication and interpersonal skills for cross-functional collaboration.
- Strong ownership mindset and accountability in managing client relationships.
Language Requirements:
- Japanese: Fluent (client-facing communication).
- English: Fluent (daily collaboration with global teams).
Preferred Skills & Qualifications
- Familiarity with Java systems and IDEs such as IntelliJ.
- Experience using Jira or issue tracking tools.
- Previous work in a client-facing technical support or fintech operations role.
About the Company
Our client is a global fintech innovator specializing in trading infrastructure and front-office platforms. Their systems support global investment institutions and financial firms in executing high-performance trading across multiple markets. Combining fintech agility with the reliability of an established organization, the company fosters a collaborative, globally connected work culture.
Why You'll Love Working Here
- Work at the intersection of finance and technology, directly influencing trading operations.
- Gain deep exposure to trading system architecture and international financial markets.
- Flexible remote work environment with opportunities to collaborate with global experts.
- Career growth in a fast-evolving fintech company driven by innovation.
- Be part of a team that values independence, problem-solving, and cross-border collaboration.
Don't Miss Out - Apply Now!
