A leading global medical device company is seeking an Application Support Specialist to deliver expert-level technical guidance on CAD/CAM dental software. This role involves working closely with global partners, delivering impactful training, and ensuring product excellence. You'll have the chance to influence future developments while working with pioneering technology that transforms smiles.
Key Responsibilities
- Provide high-level technical support to partners and distributors using CAD/CAM solutions
- Lead global training courses and webinars for dental professionals
- Maintain training documentation and manage customer certification processes
- Collaborate with the R&D team to test and improve new software features
- Gather and relay customer feedback to developers for product enhancements
- Represent the company professionally at dental industry trade fairs
- Create technical content for internal Wiki and contribute to social media platforms
Required Skills and Qualifications
Experience:
- Bachelor's degree required, ideally as a Certified or Master Dental Technician
- 3+ years of experience using dental CAD/CAM software
- Technical troubleshooting, including system file editing and basic hardware fixes
Soft Skills:
- Confident presenting to large groups and comfortable with frequent travel
- Proven experience in technical support or customer-facing roles
- Highly organized and capable of working independently from home
Language Requirements
- Japanese: Native
- English: Intermediate to Business Level
Preferred Skills & Qualifications
- Strong written and verbal communication in both Japanese and English
- Experience creating learning content or user documentation
- Familiarity with international dental markets or CAD/CAM support communities
About the Company
Our client is a global leader in dental innovation, best known for developing clear plastic aligners that revolutionized orthodontics. Their ecosystem includes advanced 3D scanners, treatment-planning software, and CAD/CAM tools used by dentists worldwide. With a strong focus on technology, design, and clinical outcomes, they are shaping the future of digital dentistry.
Why You'll Love Working Here
- Work with cutting-edge dental technology and impact global healthcare
- Travel internationally to lead training and support partners
- Flexible schedule and remote-friendly environment
- Join a diverse and supportive global team
- Make a direct contribution to the development of future products
Don't Miss Out - Apply Now!
