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L2 Support Specialist

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Job Description

The world's leading global internet service company is seeking an IT professional L2 Support Specialist to join its excellent workforce to drive the company forward.


  • Handling tickets that are escalated from L1
  • Provide excellent customer support via phone or email to resolve issues such as software, hardware or network problems in large volumes.
  • Travel to data centres to install or maintain equipment, including servers, network equipment and alarm receivers.
  • Supports Active Directory users

Required skills

  • 3+ years of help desk experience.
  • 3+ years of IT experience
  • Good knowledge of laptops/desktops (Microsoft products)
  • Good knowledge of server O/S and hardware technologies (Windows)

Preferred skills

  • Has the rights to work in Japan
  • Bilingual - Japanese and English

Personal Attributes

  • Good with teamworking environment
  • Being able to work independently

About our client
One of the largest global internet service companies in the industry, with its exceptional dominance in the APAC region market.

Morgan McKinley Asia Pac is acting as an Employment Business in relation to this vacancy.


Consultant Details

Consultant Details

Taichi Sakai
Taichi Sakai
  • Associate Consultant | IT Recruitment - Contract