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Customer Success Manager

Legal solutions provider searching for Customer Success Manager

Roles/Responsibilities

Be a center point and an important relationship manager for clients, delivering excellent customer service at all times.
Establish customer success plans, ensuring that existing clients are getting the maximum value of the services and products.
Develop further contact network within accounts, building and nurturing relationships with decision makers across divisions and teams.
Improve client retention, renewals and adoption as well as finding opportunities for upsell and process improvement.

Required skills

Experience in a client facing role(consulting, support, account management…).
Understanding of legal industry is a plus
Strong communication, presentation, and interpersonal skills, understanding and speaking with exec level contacts.

About our client
Leading provider of legal solutions and data.

Morgan McKinley Asia Pac is acting as an Employment Agency in relation to this vacancy.

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