Client Services Specialist

Job Description

A main Financial Services solution provider is hiring a Client Services Analyst to act as a primary contact for all Operational issues.

Roles/Responsibilities

• Review, report and respond to customers' requirements as the first level of escalation.
• Interacting with various operations functions as a mediator to ensure clear delivery.
• Engage with external business partners to build solid client relationships.
• Consult with client service teams to create techniques to enhance client services' effectiveness.
• Assist with system implementation projects as assigned.

Required skills

• Experience in client-faced roles within Financial Services firms.
• Fluent Japanese and English language proficiency is required.

Preferred skills

• Experience with Financial Products in Operations, such as Fixed Income, Derivatives or Equity.
• Basic technical knowledge in transaction systems and relevant trade support platforms.

Personal Attributes

• Good team player with efficient communication skills.
• Detail-oriented and responsive to problems with resolutions.

About our client
This is a central Financial Services solutions provider, also is a company to learn from the most professional individuals and to extend your career path.

Morgan McKinley Asia Pac is acting as an Employment Agency in relation to this vacancy.