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Data Analytics Manager - CX

Job Seekers Australia Analytics Financial Services

Job Summary

  • Sydney CBD
  • Permanent
  • BBBH797879
  • Nov 02, 2021
  • Competitive
Job Description

Join an award winning business in a data driven business unit focussed on driving wins for customers! Apply now for this newly created managerial role!

I am recruiting for a leading Bank who are looking for are looking to maximise customer experiences and journeys using the power of data science This is a hands on newly created role so it's crucial that you are passionate about data science and trying new things in an environment where innovation is valued and encouraged.

Flexible working is also encouraged and worklife balance is part of the culture. In addition, to this, you be working with a real thought leader in the data space who has an exceptional reputation for development and building teams.

This is a true data science role and won't be focused on BAU reporting and dashboards. But instead, be on Data Strategy, problem solving, predictive analytics and NLP. With customer experience and retention being so important to this organisation you be working across key business units that focus on customers. You will be using your predictive modelling skills and problem solving ability to solve customer problems before they even arise!

The ideal candidate will have:

  • Strong Business acumen and experience working with senior stakeholders on data strategic initiatives

  • Be well versed with advanced analytics techniques and still take a hands on approach

  • Experience with NLP will be highly advantageous

  • Prior experience working in customer centric data roles such as operations, contact centres, chatbots

  • Strong statistical background

  • Ideally at least 3-5 years of commercial data science experience

If this sounds like the right role for you then apply now through the link on this page. Please note only candidates with full working rights for Australia can be considered.

Recruiter: Leon Young

Email: lyoung@morganmckinley.com

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Consultant Details

Consultant Details

Leon Young
Leon Young
  • Principal Consultant | Analytics
  • +61 (0)2 8986 3147
  • lyoung@morganmckinley.com