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Claims Support Officer

Job Seekers Australia Facilities Government

Job Summary

  • Parramatta
  • Contract
  • BBBH777692
  • Mar 14, 2021
  • $30 - $50 ph
Job Description

An exciting opportunity for a claims officer to join a leading Government Agency and manage a portfolio of work place injuries.

This leading Government Department is seeking a Claims Officer for a contract until June 30th 2021, based in Parramatta. In this role you will be responsible for maintaining workers compensation benefits for all employees that have sustained compensable workplace injuries. The role will administer workers compensation leave and pay through the department's payroll system, SAP and provide case management support to employees.

Key accountabilities:

  • Provide support and advice to staff that have sustained workplace injuries in accordance with legislative and operational processes including recovery at work plans and claims administration.

  • Administer workers compensation entitlements through the Departments payroll system.

  • Review and reconcile workers compensation leave in payroll in conjunction with award provisions for complex claims.

  • Prepare and participate in regular claims reviews/case conferences with claims and injury management staff to ensure effective claims management.

  • Provide advice to stakeholders to monitor the progress of workers compensation claims and manage claims through to closure.

  • Record, update and retrieve information from electronic databases.

  • Escalate urgent or complex matters to the appropriate person to provide timely customer service

  • Prioritise and coordinate tasks to meet the agreed timeframes and competing priorities.

Essential requirements:

  • Experience within Workers Compensation.

  • Experience with SAP systems.

  • Experience in Government is preferred.


Consultant Details

Consultant Details

Vanessa Wilson
  • Consultant | Government
  • +61 (0)2 8986 3154