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Business Analyst

Job Seekers Australia Transformation Other

Job Summary

  • Sydney CBD
  • Contract
  • BBBH770464
  • Nov 19, 2020
  • $600 - $800 pd
Job Description

Exciting opportunity for a Business Analyst to work with a forward thinking and people-focused not-for-profit organisation

Seeking a highly driven Business Analyst to join a high performing and growing team within a customer-centric organisation. This organisation helps individuals & communities to live better lives through their customer support and advice services. You will ensure the quality of the organisation's requirements and review current processes. You will also drive best practice to align the customer's business needs with the organisation's product offering.

Moreover, you will have strong stakeholder management to drive delivery excellence through a lead-by-example approach.

The core value of this organisation rests on providing best in class services to their customers; they will provide plenty of opportunities for the right person to find their place in a friendly, supportive and driven team. The right person will enjoy being challenged in this role and be encouraged to take on responsibility.

The objectives for this role include:

  • Eliciting business requirements from stakeholders in line with the Project focus
  • Support the contact centre operations through process improvement initiatives
  • Ensure quality of the process mapping and re-engineering process's
  • Create clear and concise documentation

To be successful in this role the candidate will have the following:

  • Previous experience as a Business Analyst within a contact centre or call centre organisation
  • Experience in process mapping
  • Experienced in high-pressure environments
  • Strong analytical skills - experienced in analysing complex process's
  • Demonstrated ownership and ability to get the job done
  • Very strong stakeholder management skills
  • Ability to translate business problems into business requirements, respecting how they fit in with the services delivered

If you are interested in this role and would like to apply, please provide an updated resume using the links provided. We look forward to hearing from you.


Consultant Details

Consultant Details

Josh Hawkins
  • Senior Consultant
  • +61 (0)2 8986 3143