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Senior Project Manager for SaaS

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Job Description

Manage SaaS implementation projects for international clients of this BtoBtoC platform


  • Work with a number of clients at one time, managing the customization and implementation of the application.
  • Control project scope, change requests, issues, backlog, timelines, resource allocation for a high-quality delivery.
  • Drive successful use of the application and adoption through trainings with client teams.
  • Identify project risks early, and mitigate where possible.
  • Ensure strong communication with internal and external stakeholders.
  • Fortify relationships with clients, as well as team members, ensuring expectations are managed and met.

Required skills

  • 5+ years of experience working with clients in Japanese on projects, either as Project Manager, Product Manager, IT Consultant, Implementation Manager or similar.
  • 3+ years in (package) software delivery.
  • Experience managing SaaS related to data analysis, customer service, call centre, customer engagement or SNS (social networking services).
  • Ability to work together with people from different backgrounds, who might be either in Japan and/or remote.
  • Excellent communication and collaboration skills.
  • Fluent or native Japanese skills, as well as business English or higher.
  • *Please note that you must be eligible to work in Japan in order to apply for this role. Visa can not be sponsored at this time.

Preferred skills

  • Experience in Agile project management
  • Good understanding of BtoBtoC SaaS
  • Good understanding of SNS

Personal Attributes

  • Flexible mindset. As the team is small and the pace is high, things don't always go according to plan. They will need someone who can work well in such environment.
  • Keen to grow and learn new things.

About our client
Our client is a leading company in customer engagement SaaS. They have taken on a big market share when it comes to companies reaching, helping, and connecting with their customers.
They are a young and international team here in Tokyo, working with a lot of flexibility, but with a focus on getting things done.

Morgan McKinley Asia Pac is acting as an Employment Agency in relation to this vacancy.


Consultant Details

Consultant Details

Mieke Aarsman
Mieke Aarsman
  • Manager | IT Recruitment