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Customer Success Manager

Job Seekers Japan Fintech Fintech

Job Description

Legal solutions provider searching for Customer Success Manager

Roles/Responsibilities

  • Be a center point and an important relationship manager for clients, delivering excellent customer service at all times.
  • Establish customer success plans, ensuring that existing clients are getting the maximum value of the services and products.
  • Develop further contact network within accounts, building and nurturing relationships with decision makers across divisions and teams.
  • Improve client retention, renewals and adoption as well as finding opportunities for upsell and process improvement.

Required skills

  • Experience in a client facing role(consulting, support, account management…).
  • Understanding of legal industry is a plus
  • Strong communication, presentation, and interpersonal skills, understanding and speaking with exec level contacts.

About our client
Leading provider of legal and compliance solutions such as IP (intellectual property), patents, anti-bribery and anti-corruption.

Morgan McKinley Asia Pac is acting as an Employment Agency in relation to this vacancy.

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Consultant Details

Consultant Details

Robin Nguyen
Robin Nguyen
  • Consultant | Banking & Fintech Recruitment
  • rnguyen@morganmckinley.com