Job Summary
- Tokyo
- Permanent
- BBBH800131
- Jun 24, 2022
- Competitive
-
English: Intermediate/Business
Japanese: Native
Job Description
Legal solutions provider searching for Customer Success Manager
Roles/Responsibilities
- Be a center point and an important relationship manager for clients, delivering excellent customer service at all times.
- Establish customer success plans, ensuring that existing clients are getting the maximum value of the services and products.
- Develop further contact network within accounts, building and nurturing relationships with decision makers across divisions and teams.
- Improve client retention, renewals and adoption as well as finding opportunities for upsell and process improvement.
Required skills
- Experience in a client facing role(consulting, support, account management…).
- Understanding of legal industry is a plus
- Strong communication, presentation, and interpersonal skills, understanding and speaking with exec level contacts.
About our client
Leading provider of legal and compliance solutions such as IP (intellectual property), patents, anti-bribery and anti-corruption.
Morgan McKinley Asia Pac is acting as an Employment Agency in relation to this vacancy.
Consultant Details
Consultant Details
Robin Nguyen
- Consultant | Banking & Fintech Recruitment
- rnguyen@morganmckinley.com