- Oct 26, 2022
Manage a team of experienced Customer Support professionals for B2B financial solutions.
- Team management of Client Support members on a wide range of financial solutions in areas such as Investment Management.
- Maintain, develop and review key performance metrics.
- Assist and coach the team in order to provide a positive client experience and liaise with other teams for product improvement suggestions.
- Delivery of key projects for the improvement of CX.
- Recruitment and screening of new talent.
- Strong understanding of the financial services industry and/or financial solutions, data and analytics.
- 3-5 years' experience successful management of customer service team.
- Strong understanding of Customer Service practices and performance improvement strategy.
About our client
Global financial solutions company with a wide range of specialist areas
Morgan McKinley Asia Pac is acting as an Employment Agency in relation to this vacancy.