Operations Analyst

We are proud to be partnering with a leading global financial institution to recruit an experienced and proactive Operations Analyst to support their Payments Operations team in Sydney.

This is a fantastic opportunity to join a high-performing team at the forefront of banking innovation, supporting the rollout of payment solutions across the region and ensuring smooth operational delivery.

Key Responsibilities:

• Drive and support the rollout of payment operations projects within the region.

• Implement new payment solutions and tailor them to meet local branch requirements.

• Act as the local point of contact for all payment operations matters.

• Manage User Acceptance Testing (UAT) including validation, issue tracking, and defect resolution.

• Support escalation management, working across teams to ensure swift resolution of operational issues.

• Prepare and deliver management reporting, escalating risks and issues as required.

• Analyse existing operations processes and identify opportunities for improvement.

• Provide subject matter expertise and post-implementation support across the region.

• Deliver operational readiness activities including training, updates to desktop procedures, and go-live preparation.

What We're Looking For:

• Proven experience in banking or financial services operations, ideally with exposure to payment systems.

• Solid background in project coordination, operational readiness, and UAT execution.

• Strong analytical and problem-solving abilities.

• Ability to effectively manage stakeholders and communicate across all levels.

• Process-oriented mindset with a passion for continuous improvement.

• Ability to work autonomously while contributing to a collaborative regional team.