Looking for an experienced level 2 and 3 technical support guru with great leadership qualities to join this rapidly expanding company!
A top ranked global software and regulated telco company who are rated in the top 3 global innovator's in the Cloud Contact Centre sector and tier 1 in quality voice and video communications.
Join the first all-channel cloud communications ISV solution that is available with zero-touch set up, a global operating Microsoft premium tier business partner that is rapidly expanding with new and exciting technologies.
This 2nd level Technical Support Leader role is a brilliant opportunity to join an exciting cloud communications business that is in a rapid growth phase and is looking to hire more high energy and ambitious staff.
The role is available in New Zealand and Australia as part of our global coverage reporting to the CTO in Dublin.
Taking a leadership role within the 2nd level support team you will handle all support escalations that are not dealt with by the 1st level support team as well as deciding if further escalation is required to 3rd level technical support. We require this candidate to have significant experience in similar roles and to bring strong process, organizational and network knowledge.
What you'll be doing:
What you need to bring with you:
To register your interest please send through a copy of your resume to email@example.com or hit the apply button at the top of the advert.