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After Hours Support Analyst

Job Seekers Australia Technology Government

Job Summary

  • Parramatta
  • Contract
  • BBBH821653
  • Jul 11, 2022
  • $30 - $50 ph
Job Description

Gain great experience working for an integral government organisation with competitive rates

After Hours Support Analyst

  • 12 month contract
  • On site - Parramatta
  • $32.00 p/h

About the company

You will be working for a large government organisation that is responsible for the delivery of ICT led investments and provides a digitally enabled and integrated system to the people of NSW

About the role

  • Work over night shifts with minimal supervision or management support
  • Provide customer service and support to users to solve problems and mitigate impact and loss of productivity due to ICT issues
  • Manage multiple priorities between inbound calls and queue management within the enterprise ticketing system
  • Provision accounts and access in line with security and approval processes
  • Accurately document SWSD activities and client experience within the enterprise ticketing system
  • Contribute to organisational learning by identifying areas where existing documentation can be updated
  • Participate in regular performance meetings and training activities
  • Complete individual SWSD learning plan focusing on attaining customer certifications and foundational skills in customer service and service desk

About you

  • Prior experience in using and supporting ICT in a professional environment, this includes demonstrated ability in using enterprise ICT products and other computer applications
  • Flexible (able to work after hour shifts, weekends ect.)


  • Great experience working for a highly respected government organisation
  • Great location in Sydney with easy public transport access

Apply Now!


Consultant Details

Consultant Details

Isaac Ingram
  • Delivery Consultant | Technology | Data & Analytics
  • +61 (0)2 8986 3148