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Technical Support Supervisor

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Job Summary

  • Kowloon Bay
  • Permanent
  • BBBH831956
  • Nov 25, 2022
  • HK$51k -60k pm
Job Description

One of the largest IT services provider. A Japanese multinational information and communications technology equipment and services corporation

Responsibilities:

  • Supervise and support the field engineers and ensure the SLA can be met
  • Serving as the L2 point of contact for end users in providing technical assistance
  • Managing and troubleshooting all platforms issues and escalating to the appropriate support teams if needed
  • Participating project implementation, install and configure platforms, operating system and appropriate software applications
  • Supervise one engineer and monitor the private cloud platform for our clients

Requirements:

  • Bachelor's Degree in computer science / Information Technology or equivalent
  • 3-5 years relevant experience on platforms implementation and troubleshooting operations
  • Ability in providing technical advice on infrastructure design and troubleshooting problems
  • Knowledge in Hybrid Cloud platform
  • Knowledge and Hands-on Experience in supporting Virtualization, backup solution and Server & Storage infrastructure
  • A holder of professional certifications related ITSM is preferrable
  • Knowledge of data center technologies and call center operations will be an advantage
  • Self-motivated and able to work under pressure
  • Customer centric and with Can-do attitudes
  • Excellent communication skills with good command of written and spoken English and Cantonese

What they offer

  • Flexible and harmonized working environment
  • Group Medical with dependents coverage
  • Great training and learning opportunities
  • Flexible Benefits Program
  • Tax Effective Program
  • Compensation Leave for SH falls on Saturday

Application

If this above description fits your experience and is something you would like to explore, please click 'Apply Now' to submit your resume to us.

Our specialist consultant will get in touch with you soon, if we find your profile suitable for this position or any other vacancies we are recruiting for.

Any questions, please feel free to contact Susan SH Wong at 3907 3977.

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Consultant Details

Consultant Details

Susan SH Wong
Susan Wong
  • Delivery Consultant | Technology Recruitment